Privacy Policy
Purpose and Scope
This Privacy Policy outlines KLC Law’s commitment to maintaining the security, confidentiality, and privacy of personal information that KLC Law obtains from users of this website.
KLC Law is committed to maintaining a high standard of accountability in how it handles personal information and to ensuring that its operations comply with applicable obligations under the British Columbia Personal Information Protection Act (“PIPA”) and the Code of Professional Conduct for British Columbia.
PIPA establishes rules governing how organizations collect, use, and disclose personal information. The Code of Professional Conduct for British Columbia addresses, among other matters, lawyer-client confidentiality and the secure management of client information and records.
This Privacy Policy applies to klclaw.ca (the “Website”) and associated Canadian-operated digital platforms made available by Kusuhara Law Corporation (“KLC Law,” “we,” “our,” or “us”). It explains how we collect, use, disclose, retain, and safeguard personal information collected online from users of the Website.
What Is “Personal Information”?
“Personal information” is defined under PIPA as information about an identifiable individual. Personal information does not include contact information or work product information, as those terms are defined under PIPA.
You may access and use our Website without directly providing personal information to us. However, we may collect personal information that you voluntarily provide or that arises from your interactions with us, including:
- Information provided through our contact forms or intake portal;
- Identification and contact information, such as your name, address, email address, and telephone number;
- A self-reported summary of your legal issue;
- Technical and usage data, such as device identifiers, IP addresses, browsing activity, log data, cookies, and SDK data;
- Communications, including inquiries, feedback, and survey responses; and
- Marketing preferences and consent records.
Purpose of Collection and Limitations on Collection
Under PIPA, our collection, use, and disclosure of personal information is limited to purposes that a reasonable person would consider appropriate in the circumstances.
We may also collect, use, or disclose personal information where you have provided consent or where KLC Law is otherwise authorized or required to do so without consent under PIPA or other applicable law.
KLC Law will collect, use, and disclose only the amount of personal information reasonably necessary to fulfill the identified purposes.
We may collect personal information for the following purposes:
- To process and review contact forms and inquiries;
- To review Website analytics and improve Website performance and user experience;
- With your consent, to provide information about our services and promotional content;
- To provide, maintain, and improve our services and Website;
- To detect and prevent potentially fraudulent activity; and
- To meet legal, regulatory, and contractual obligations.
Consent
Where consent is required, KLC Law will obtain consent before collecting, using, or disclosing personal information. The form of consent may vary depending on the circumstances and the sensitivity of the information.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services or respond to particular requests.
KLC Law may retain or disclose personal information where retention or disclosure is required or permitted under applicable Canadian privacy laws, professional obligations, or a court order.
Limiting Use and Disclosure
KLC Law will not use or disclose personal information for purposes other than the identified purposes for which it was collected, unless you provide further consent or the use or disclosure is otherwise authorized or required under PIPA or other applicable law.
Personal information may be disclosed where authorized or required by law. For example, KLC Law may be required to disclose personal information in response to a valid court order, subpoena, or search warrant, subject to applicable professional duties and legal privileges.
Third-Party Services and Cross-Border Processing
KLC Law may engage carefully selected third-party service providers for services such as hosting, payment processing, analytics, communications, and customer support.
These service providers may access personal information only to the extent reasonably necessary to perform their contracted services. We require service providers to maintain appropriate confidentiality, privacy, and security safeguards consistent with their obligations and applicable law.
Personal information may be processed or stored in Canada, Japan, the United States, or other jurisdictions. When information is processed outside Canada, it may be accessible to courts, law enforcement agencies, or other authorities under the laws of the applicable jurisdiction.
Where appropriate, we use contractual, administrative, and organizational safeguards designed to provide a level of protection consistent with applicable Canadian privacy requirements.
We do not sell personal information.
Retention and Disposal
Personal information is retained only for as long as reasonably necessary to fulfill the purposes for which it was collected or to meet applicable legal, regulatory, contractual, or professional obligations.
Where personal information is used to make a decision that directly affects an individual, KLC Law will retain that information for at least one year after the decision, as required by PIPA.
Once personal information is no longer required, we will securely destroy, delete, or anonymize it, subject to applicable legal and professional record-retention obligations.
Accuracy
We make reasonable efforts to ensure that personal information we collect, use, or disclose is accurate and complete where that information may be used to make a decision that directly affects an individual or may be disclosed to another organization.
By providing information to us, you are responsible for ensuring that the information submitted is accurate and complete.
You may request correction of an error or omission in personal information under our control. If we determine that a correction request is reasonable, we will correct the information and, where required by PIPA, send the corrected information to organizations to which it was disclosed during the preceding year.
If we do not make a requested correction, we will annotate the information to indicate that a correction was requested but not made, as required by applicable law.
Safeguarding Personal Information
KLC Law uses reasonable administrative, physical, and technological safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or destruction.
Safeguards are proportionate to the sensitivity of the information and may include encryption in transit and at rest, access controls, service-provider reviews, and ongoing security assessments.
Where a privacy breach creates a real risk of significant harm and notification is required under PIPEDA or another applicable law, we will notify the appropriate privacy regulator and affected individuals as soon as feasible.
Suspected privacy breaches will be investigated and addressed in accordance with applicable privacy legislation and relevant professional obligations and guidance.
Individual Access Rights
Subject to the exceptions established under PIPA, you may request access to personal information about you that is under our control.
You may also request information about how your personal information has been used and the individuals or organizations to which it has been disclosed.
Requests for access must be submitted in writing. We may require reasonable verification of your identity before providing access to personal information.
We will respond to an access request within 30 days after receiving it, unless the response period is extended or suspended as permitted under PIPA.
If PIPA authorizes or requires us to refuse access to all or part of the requested information, we will provide written notice explaining the reasons for the refusal and the further steps available to you.
Requests, Inquiries, and Complaints
If you have a request, question, or complaint regarding how KLC Law handles personal information, please contact our Privacy Officer at:
We may require verification of your identity before responding to a complaint or request involving personal information.
Policy Updates
This Privacy Policy may be revised periodically to reflect legal, regulatory, technological, or operational changes.
Updates will be posted on this page with a revised effective date. Where required by law, we will provide additional notice or obtain renewed consent.
Quebec Addendum – Compliance with Law 25
To the extent that Quebec’s Act respecting the protection of personal information in the private sector applies to personal information handled by KLC Law, including personal information relating to Quebec residents, the following additional provisions apply.
Privacy Impact Assessments
Where required by applicable Quebec law, privacy impact assessments are conducted for projects involving the acquisition, development, or redesign of information systems or electronic service-delivery systems involving personal information.
Cross-Border Transfers
Before communicating personal information outside Quebec, where Quebec law applies, we assess relevant factors including the sensitivity of the information, the purposes for which it will be used, applicable safeguards, and the legal framework of the destination jurisdiction.
Information will be communicated outside Quebec only where the assessment establishes that it will receive adequate protection, including through appropriate contractual safeguards where required.
Transparency and Automated Processing
Where a decision is based exclusively on automated processing of personal information, and Quebec law applies, we will provide the notices and information required by law and an opportunity for the affected individual to submit observations to a person who is able to review the decision.
Expanded Individual Rights
Subject to the conditions and exceptions established by applicable Quebec law, individuals may have additional rights, including rights relating to de-indexation or cessation of dissemination, correction, deletion in prescribed circumstances, and data portability.
Service-Provider Contracts
Where required by applicable Quebec law, agreements with service providers include appropriate provisions addressing confidentiality, permitted purposes, security safeguards, incident notification, information retention, and return or destruction of personal information.
For additional information regarding privacy rights in Quebec, you may contact the Commission d’accès à l’information du Québec through its official website: www.cai.gouv.qc.ca .